Projects
BPO & Call Center programs delivered with measurable outcomes.
Nearshore & Offshore Delivery
We operate from the US and Pakistan, blending talent, technology, and cost efficiency to manage customer‑facing and back‑office processes for brands worldwide.
Outcome‑Driven Operations
Our programs are built on SLAs, QA scorecards, and analytics dashboards—so you can scale with confidence and see the impact in CSAT, AHT, and conversion rate.
Core Project Tracks
Flagship programs we build and run for our clients.
Inbound Support
24/7 customer service, order management, appointment setting, and technical triage with brand‑aligned scripts.
Outbound Campaigns
Lead generation, win‑back, cross‑sell/upsell, and voice/SMS/email follow‑ups—built for ROI and compliance.
Live Chat & Social Care
Real‑time chat and social response handling to reduce abandonment and lift first‑contact resolution.
Back‑Office BPO
Data entry & verification, document processing, billing support, reporting, and virtual assistance.
Helpdesk Services
Ticket intake, triage, and escalation (L1/L2), with knowledge‑base driven resolutions and SLA tracking.
Customer Retention
Loyalty, renewals, churn reduction, and post‑purchase journeys that increase lifetime value.
Recent Project Highlights
A few quick wins we’ve delivered recently.
Healthcare Support Desk
- • Use case: patient inquiries & scheduling
- • Impact: 32% faster response, +18% CSAT
E‑commerce CX
- • Live chat + post‑purchase support
- • Abandonment down 20%, NPS up 12 pts
Outbound Lead Gen
- • B2B financial services campaign
- • +35% qualified leads, CPA reduced
SaaS Helpdesk (L1/L2)
- • Password resets, troubleshooting, KB
- • AHT down 22%, FCR up 17%
Multichannel Rollout
- • Phone, chat, email, social in one stack
- • Unified reporting & QA program
Compliance‑Ready Ops
- • TCPA, HIPAA/HITECH, GDPR guidance
- • Calibrated scripts & secure workflows
Why Choose WBT
Scale confidently with a partner that measures what matters.
Experienced Agents
Domain‑trained teams with ongoing coaching and QA calibration.
Data & Dashboards
Real‑time reporting on KPIs like AHT, FCR, CSAT, and conversion.
Scalable Ops
Ramp up or down quickly to match seasonality and campaign needs.
Cost Advantage
Nearshore/offshore delivery that lowers cost without lowering quality.
Let’s talk about your next project
Share your requirements and we’ll propose a tailored BPO/Contact Center solution.